In the global map of the retort industry, ZLPH is leading the industry service trend with its unique global service network.
The global service system built by ZLPH is like a tightly interwoven network, covering every corner of the world. The 24-hour response mechanism is like a service beacon that never closes, always ready to solve problems for customers. When the retort suddenly fails, remote diagnosis technology takes the lead, and the professional engineer team overcomes the time difference and distance, connects instantly, and quickly troubleshoots the problem. Once it is determined that on-site support is required, maintenance elites distributed all over the world will be dispatched immediately and rush to the site in a hurry. The two complement each other, so that the average fault repair time is firmly controlled within 6 hours, minimizing the adverse effects of equipment downtime on customers.
Value-added services are ZLPH’s “specialty”. Regular equipment maintenance is like injecting “preservatives” into the retort. The technicians are meticulous and eliminate potential hidden dangers in advance to ensure the long-term and stable operation of the equipment. The professional training for operators explains the equipment principles and operation points in a simple and easy-to-understand way, allowing front-line personnel to operate more standardized and accurate, reducing the failure rate from the source.
Relying on this complete and considerate service network, ZLPH has received rave reviews in the global market, and customer satisfaction and loyalty continue to rise. This not only highlights its superior service strength, but also polishes the brand signboard, making ZLPH shine in the global retort industry, attracting peers to follow suit.
